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- Shipping – Orders received by 11:00 AM Eastern Time on business days will be shipped the same day. Orders received after 11:00 AM, on the next business day. Once order has been shipped a tracking number will be emailed to you.
- Return & Refunds – All returned items must be in new and it’s original factory packaging/box, with UPC bar codes and serial numbers intact. All instruction, booklets and paperwork included.
All returns must obtain pre-Authorization. You can obtain one by sending us an email within 14 days of purchase and the reason for return.
Once a complete inspection of the item has been made, exchange/refund will be done.
- Replacement – We thrive to ship your replacement immediately, however, after receiving & full inspection of the item, we will send you a replacement. This may take 5-7 business days. Please allow extra time during holidays.
- Customer Service – All emails will be answered during business hours.
- Hours of Operation – Mon-Thu. & Sun. 10:00 AM to 6:00 PM – Fri. & Sat. CLOSED